<< Click to Display Table of Contents >> Connecting from Home |
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In this scenario:
• | You are running RowPro in your home PC. |
• | You have full administrative control over your PC settings. |
• | Your RowPro PC is connected to the Internet. |
• | You are not using a Proxy Server (typically you would not be). |
Under these conditions, RowPro should just be able to connect to the Internet.
If you strike problems, possible issues are:
Issue |
Description |
Action to resolve issue |
Firewall Warning TCP Port 80 |
You might get a warning from your Firewall the first time RowPro needs to connect to the Internet saying RowPro is attempting to connect to the Internet via TCP Port 80. |
Click Yes to allow RowPro to access the Internet via TCP Port 80. |
Firewall Warning UDP Port 9300 |
You might get a warning from your Firewall the first time you click Session Setup / Online saying RowPro is attempting to connect to the Internet via UDP Port 9300. |
Click Yes to allow RowPro to access the Internet via UDP Port 9300. |
In this scenario:
• | You are running RowPro in your company PC at home. |
• | You do not have full administrative control over your PC settings. |
• | Your RowPro PC is connected to the Internet. |
• | You are not using a Proxy Server at home. |
Under these conditions, RowPro may not have the permissions it needs to connect to the Internet. Possible issues are:
Issue |
Description |
Action to resolve issue |
Firewall Warning TCP Port 80 |
You might get a warning from your Firewall the first time RowPro needs to connect to the Internet saying RowPro is attempting to connect to the Internet via TCP Port 80. |
Click Yes to allow RowPro to access the Internet via TCP Port 80. If you cannot change this setting, you will need assistance from your PC administrator. |
Firewall Warning UDP Port 9300 |
You might get a warning from your Firewall the first time you click Session Setup / Online saying RowPro is attempting to connect to the Internet via UDP Port 9300. |
Click Yes to allow RowPro to access the Internet via UDP Port 9300. If you cannot change this setting, you will need assistance from your PC administrator. |
Internet access administratively blocked |
Your PC administrator may have configured your PC to prevent you as a user from accessing the Internet, or to prevent any other application besides your Web Browser from accessing the Internet. |
If you cannot change this setting, you will need assistance from your PC administrator. |
Internet access only allowed via your company network |
Your PC administrator may have configured your PC to only connect to the Internet through your company network (even when you are at home), which may introduce a company Firewall and/or a company Proxy Server between RowPro and the Internet. |
URL of this page: https://digitalrowing.com/support/help/index.html?connecting_from_home.htm